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Common questions

What is OnlineSensor?

OnlineSensor is a crowdfunding platform, which focuses on fund-raising for causes online. With an immense focus on Social Media integration and inherent virality, OnlineSensor envisions bringing together projects and social campaigns and helping individuals, organisations and NGOs raise funds for their projects.

What can I raise money for?

Most people use OnlineSensor to raise money for themselves, a friend or loved one during life's important moments. This includes things like medical expenses, education costs, volunteer programs, youth sports, funerals & memorials, animals & pets.

What is crowdfunding and how does it work?

Crowdfunding is the coming together of individuals to contribute small amounts of money and invite their networks to do the same in order to support efforts initiated by people or organisations. Crowdfunding is all about putting up a project you believe in and want to raise money for and then riding these networks to get your friends, families, acquaintances and enthusiasts to put in small amounts of money. The idea of crowdfunding is all about a large number of people putting in small amounts to make a substantial amount for a project!

Does it cost anything?

While it's free to create and share your online fundraising campaign, OnlineSensor will deduct a 10% fee from each donation that you receive. A small processing fee of about 5% will also be deducted from each donation. Please see Pricing & Fees for more info.

Do my donors get charged?

No, never. Donors are charged only the amount they choose to donate to you and that's it.

Are there any time limits?

Nope. With OnlineSensor there are no deadlines or time-limits. Your campaign will remain live until you choose to stop donations or remove the campaign altogether. Most users leave their campaigns live indefinitely as a lasting memory of all the wonderful comments and support they received. Note: If you would like to set a deadline, simply choose our 'All-or-Nothing' campaign option during Campaign Creation time.

What if I don't reach my goal?

No problem. With OnlineSensor, you keep each and every donation you receive. Reaching your goal is not required. Note: Users interested in an 'All-or-Nothing' campaign may choose this option during campaign creation time.

What are the Refund Policy?

OnlineSensor is committed to providing an incredible experience for campaign backers. Here is some important information related to how your contributions will be treated:

All or Nothing v/s Flexible

Always check for the Funding Model. You can find it below the countdown date on the campaign page. The funding model used by the project creator determines how your money is treated and whether it is eligible for a refund.

When is my contribution eligible for refund?

If you are contributing to a campaign that has failed to reach its target funding goal under the All or Nothing funding model, then your contribution is eligible for refund.

My contribution is eligible for refund. When can I get it back?

Any contribution eligible for refund will be returned to the same account from where your transaction originated within 45 days of the close of the Project.

Will there be any deduction or will I get back the entire contribution that I made?

You get back your 100% donations. Transaction fees do not apply for refunded contributions.

Are contributions to projects under the flexible funding model eligible for refunds?

No. Contributions to any project under the Flexible Funding model are not eligible for refunds.

Can donors in other countries donate to my campaign?

Yes, your OnlineSensor campaign is able to accept donations from around the world.

What about taxes and stuff?

Unfortunately, we're unable to provide specific tax advice since everyone's situation is different. While this is by no means a guarantee, most donations on OnlineSensor are simply considered to be 'personal gifts' which are not taxed as income in many countries. Additionally, only donations made to a legally registered non-profit or charity may be considered eligible for donors to claim as a tax deduction. Again, every situation is different so please consult with a tax professional in your area.

Why does OnlineSensor have to charge 10%?

OnlineSensor has major operating expenses like any popular internet service including technology, infrastructure, payroll & benefits for our dedicated team of employees. We have purposely created a business model that allows users to sign-up and launch their campaign for free.

Do I have to be a non-profit to use this?

Not at all! Anyone can raise money online using OnlineSensor's fundraising campaigns. Our users often raise money for themselves or for friends they want to help out. OnlineSensor was designed to allow everyday people to do wonderful things with the money they raise online. That said, many non-profits do use OnlineSensor because it's such a great way to raise money online. OnlineSensor users can also raise money for their favorite charity.

What are rewards?

Rewards are items offered by you to incentivize supporters and in a way to thank them for the contribution they made towards your fundraiser. It could be a special thank you note, coffee mug, a badge, public thanks or mention on Facebook and other social media channels or any other thing you may think of.

Who is responsible for fulfilling rewards claims?

The campaign creator is solely responsible for fulfilling reward claims. We only provide you with the details of the claimants like their name, shipping address etc.

How can my campaign feature on the 'Trending Now' and homepage?

OnlineSensor believes in merit, based on a complex algorithm of number of visitors, number of backers, social media shares and funds raised. Based on these, the successful campaigns will appear on the 'Trending Now' page by default.

Shall I get 100% of donations made through OnlineSensor?

Accepting online payments requires third-party payment processors and taxes that typically add up to 5-10% per transaction. OnlineSensor charges a 10% as project fees, 5% as Processing Fees + service tax of the total funds raised, if tax is applicable.

Will OnlineSensor assist me?

Yes, we are happy to help:We will Guide you in creating an appealing campaign? Give you tips on how to promote it? Help your supporters by offering them multiple payment options? Send you notifications with details each time a supporter gives to your campaign? Be available to you via email(support@onlinesensor.com) to answer your queries.

What is a username/ID? Can I change it?

It's the User ID assigned to your account. You can't change your username because of internal tracking. It's how we keep a record of your transactions, contact information and points collected.

I forgot my password. What do I do now?

Click on the forogt password' option and enter the username and email ID you used while registering. For any other queries, contact us at support@onlinesensor.com